Dial 211 to give or get help (reprinted from the JacksonSun)By ASHLEY ANTHONY
aanthony@jacksonsun.comAny emergency may seem like a reason to call 911, but depending on the problem, this number may not yield the fastest results.
In an effort to help relieve 911 operators of calls that should be going to area relief agencies, the United Way of West Tennessee on Monday officially launched a 211 call system that will cover all 10 counties served by United Way.
The 211 hotline offers contact information on a multitude of services that include rent assistance, food banks, affordable housing, health resources, child care, after-school programs, elderly care, financial literacy and job training programs, according to United Way's Web site.
Residents of Madison, Carroll, Crockett, Dyer, Gibson, Haywood, Henderson, Hardeman, McNairy and Weakley counties can take advantage of this service. They can call toll free from any landline phone between 8 a.m. and 4:30 p.m. Monday through Friday.
"As we evaluate where we are in call volume and the needs of the community, we may look into it as a service that can be extended to the weekend hours," said Barry Matthews, president of United Way of West Tennessee.
"If a family didn't know Red Cross could help with a house fire, they could call 211, and we could give them that information," Matthews said Monday in citing an example of how 211 can assist those in need.
The local United Way already receives about 1,000 calls a year. Matthews expects that number to rise dramatically with the new 211 service.
"That was just people calling because we're United Way," Matthews said. "With a 211 system in place, we anticipate that number to increase by five times."
Matthews said people also can use the 211 hotline to find out where to volunteer or offer other help in their community.
Donna Vickers, the executive director of the Regional Inter-Faith Association, thinks that will be very beneficial.
"We use volunteers 365 days a year, so that's great," she said.
Area Relief Ministries Executive Director Lisa Peoples said this hotline also will help spread the word about the assistance her organization provides with prescription medications.
"It's people that are just going without medicine," she said. "We have the funds, and we want to use them."
United Way first began receiving calls on its 211 line about three weeks ago.
So far, those calls have included questions from residents about how to receive assistance with utilities and rent, and about the earned income tax credit, United Way spokeswoman Hope Cooper said.
"We've worked with the IRS to make sure people that may be eligible for earned income tax credit will have free tax preparation if they earn about $39,000 or less a year," she said.
United Way of West Tennessee has prepared a database to meet the needs of these calls. It contains contact information for hundreds of nonprofit organizations, support groups and government associations, Matthews said.
"It will have many different resources we'll have access to throughout West Tennessee," he said.
Reporter Ned Hunter contributed to this story.
Visit jacksonsun.com to share your thoughts.
- Ashley Anthony, 425-9763